Therefore when disagreement
occurs, there is a requirement to be quiet and listen. Almost always one party
will sooner or later state what his or her ‘map’ is, and once the other party can demonstrate understanding, they
then achieve insight into why the other person behaves the way they do. Importantly,
empathy is not about agreeing with another persons ‘map’, however if we understand each other’s perspective
it become easier to establish a way to work together.
This fundamental concept of
different ‘maps’ can be explained as the main factor in what are termed ‘personality clashes’ within
Developing empathy is
a core element of Stephen Covey’s 7 Habits of Highly Effective People, “Seek to Understand then to be Understood”.
Many of today’s business
analysts proclaim that we are in the age of communication. Whilst it is true
that never before have individuals had so much access to information, the greatest challenge remains in the ability to be
able to deliver a message effectively so that others understand it.